Reply or forward to an e-mail message

Applies to: Outlook for Office 365, Outlook 2019, Outlook 2016, Office for business, Outlook 2013, Office 365 Small Business, Outlook 2010, Outlook 2007.

  1. When you obtain a message, there are several actions you can take on that message.
  • To reply to only the sender, click Reply.
  • To reply to the original sender and all other recipients on the To and Cc lines, press Reply All.
  • To send the message to someone not on the To or Cc lines, choose Forward.

  1. Write your message.

Note: If your reply or forward opens in the Reading Pane and you’d like to open your reply in a new window (so you can do things like change the font), click the Pop Out button.

  1. Recipients can be added or removed in the To, Cc, and Bcc boxes.
  • Add a recipient – Click To, Cc or Bcc, and then select a recipient. You can also type the recipient’s name or email address in the box.
  • Remove a recipient – Click the name and then press Delete.
  1. Check the subject line. The subject line for a Reply is automatically set to show “RE:” in front of the original message subject. You can change this by simply typing in the subject box or you can leave it as is. Forwarded messages have “FW:” in front of the original subject.
  1. Click Send.
  1. Tip: If you want all replies to automatically open in a new window, from the File menu, click Options > Mail. Under Replies and forwards, check the Open replies and forwards in a new window box.

Reply only sends the new message to the original sender. Attachments are not included.

Reply all sends the new message to the original sender and all other recipients on the To and Cc lines. Attachments are not included.

Forward allows you to type in a whole new set of recipients. Any attachments included in the original message are automatically included when you forward a message.

Why aren’t attachments included when I reply to a message?

When you reply to a message, attachments aren’t included because you’d be sending the exact same attachment back to the person who sent it to you. There is no way to change this behaviour. Once you press Reply or Reply All, you can attach a new version of the original file or any other file you’d like to include. If you need to send a message with its attachments to other individuals, use the Forward option.

Note: To request a reply with attachments feature, add your vote here.

Should I reply or reply all?

Before you click Reply All, consider whether everyone needs to see your reply, especially if the message was sent to a lot of people or distribution lists. It’s often better to click Reply, and then add only the people you really want to include. Or, if you decide to click Reply All, remove people who don’t need to see your message.

Can I forward multiple messages at once?

If you want to forward two or more messages to the same recipients as one message, select the messages you want to include in the message list. Click the first message, then hold the Ctrl key as you select the additional messages. Once you’ve selected all of the messages you want to forward, click Forward on the main Outlook Ribbon to create a new message with your other messages included as attachments.

Can I have all replies and forwards open in a new window?

You can have Outlook automatically open all replies and forwards in a new window (not in the Reading pane).

  1. Choose File > Options.
  1. Click Mail, then scroll down to the Replies and forwards section.
  1. Look at the Open replies and forwards in a new window checkbox.
  1. Select OK.

Can I forward an email as an attachment?

  1. Click the email in the message list.
  1. On the main Outlook Ribbon, pick More > Forward as attachment.


When you forward a message, the message includes any attachments that were included with the original message. Additional attachments can be added to the message.

Attachments aren’t included when you reply to a message. You can manually add attachments to any reply message.

Leave a Reply

%d bloggers like this: