A delivery receipt confirms delivery of your email message to the recipient’s mailbox, excluding that the recipient has noticed it or read it. A read receipt confirms that your message was opened.
In Outlook, the message recipient can decline to send read receipts. There are other situations where read receipts are not sent, such as if the recipient’s email programme doesn’t support read receipts. There is no way to force a recipient to send a read receipt.
Request read and/or delivery receipts for all messages that you send
- On the File menu, click Options > Mail.
- Under Tracking, check the Delivery receipt confirming the message was delivered to the recipient’s e-mail server or Read receipt confirming the recipient viewed the message check box.
Tip: As a best practice, apply tracking only single messages of importance instead of every message. Recipients who occasionally get a notification that a read receipt is requested on your message are more likely to send a read receipt than if they are bombarded each time that they receive a message from you.
- Click OK to apply your changes.
Track a single message
- In a new email message, on the Options menu, in the Tracking group, check the Request a Delivery Receipt check box or the Request a Read Receipt check box.
- Write your email and press Send.
Track receipt responses
- Open the original message that you sent with a request for a delivery or read receipt. This message is usually found in the Sent Items folder.
- On the Message tab, in the Show group, select Tracking.
Note: Tracking doesn’t appear until at least one receipt has been received. After you receive the first receipt in your Inbox, it might take several minutes before the Tracking button is available.
This information was compiled using information courtesy of © Microsoft 2020. All rights reserved.