Fix notification issues in the Teams Android app

Applies to: Microsoft Teams.

In some situations, Android devices or third-party apps can impede Microsoft Teams from posting notifications. Peruse this article to troubleshoot these notification problems.

In this article

Android operating systems

Android 6.0 and later

Android 6.0.1

Third-party apps

Clean Master

Security Master

Android device models

Asus Zenfone (Android 7.0)

Asus Zenfone 2

Huawei Honor 6

Huawei Honor 8

Huawei P8 Lite

Huawei Mate 8 and Huawei Nova Plus

LeEco/LeTV

Lenovo

OnePlus (Android 7.0 and earlier)

OnePlus (Android 8.0 and later)

OnePlus 3

OPPO

Samsung

Xiaomi

Android operating systems

Android 6.0 and later

Check that permissions for Teams are enabled:

  1. Launch the Settings app.
  2. Press Apps.
  3. Pick Teams.
  4. Click Permissions and inspect that all permissions are enabled.

Android 6.0.1

Check that battery optimization is not preventing Teams from sending you notifications:

  1. Enter the Settings app.
  2. Touch Battery.
  3. Press More options More options button and press Battery Optimization.
  4. Choose the down arrow and pick All apps.
  5. Select Teams, then tap Don’t optimise.

Third-party apps

Clean Master

This third-party app may be preventing Teams from sending notifications.

  1. Locate the app’s Tools tab.
  2. Choose the Notification Cleaner.
  3. Select the gear icon Settings button .
  4. Disable this feature for Teams only or for every notification.

Security Master

This third-party app may be blocking Teams from sending notifications.

  1. Find the app’s Notification Cleaner.
  2. Select the gear icon Settings button .
  3. Check that Teams is unchecked and listed under Apps – Notifications Allowed.

Note: In some cases, you might need to uninstall the app to receive notifications.

Android device models

The listed Android devices and models are renowned for experiencing issues with Teams notifications.

Asus Zenfone (Android 7.0)

First, check that Teams is set to auto-start:

  1. Enter the Settings app.
  2. Touch Power Management.
  3. Press Auto-start Manager.
  4. Locate Teams and make sure it’s enabled.

Next, list Teams as a protected app:

  1. Launch the Mobile Manager app.
  2. Press Boost > Enable Super Boost.
  3. Pick Protected app list.
  4. Confirm that Teams is on the list.

Asus Zenfone 2

Check that Teams is enabled to load on startup from your auto-start manager:

  1. Enter the Apps app.
  2. Touch Auto-start manager.
  3. Switch Teams to Allow.

Huawei Honor 6

First, list Teams as a protected app:

  1. Enter the Settings app.
  2. Touch Power Saving > Protected apps.
  3. Turn Teams to enable.

Then, activate Teams in the Notification Manager:

  1. Launch the Settings app.
  2. Touch Notification Manager.
  3. Press Notify for Teams to get push notifications.

Huawei Honor 8

First, list Teams as a protected app:

  1. Launch the Settings app.
  2. Touch Advanced Settings > Battery Manager.
  3. Pick Protected apps (or Close apps after screen lock).
  4. Switch Teams to enable it.

Next, ignore battery optimisations for Teams:

  1. Launch the Settings app.
  2. Touch Apps > Advanced.
  3. Choose Ignore battery optimisations.
  4. Press Teams to dismiss the app.

Finally, enable notifications from Teams:

  1. Enter the Settings app.
  2. Pick the Notification Panel & Status Bar.
  3. Select Notification Centre and find Teams.
  4. Check that Allow Notifications and Priority Display are active.

Huawei P8 Lite

First, configure Teams to run at startup:

  1. Enter the Phone Manager app.
  2. Swipe left and tap Startup Manager.
  3. Press Teams and review that it’s set to run automatically at system startup.

Then, activate notifications from Teams:

  1. Launch the Phone Manager app.
  2. Swipe left and tap Notification Manager.
  3. Press Rules and check that Teams is formatted to send notifications to the notification panel. Double-check to view if any other settings in this view could be interfering with notifications.

Huawei Mate 8 and Huawei Nova Plus

Check that Teams is exempt from battery optimisation:

  1. Enter the Settings app.
  2. Touch Advanced Settings > Battery Manager > Protected apps.
  3. Switch Teams to enable it.

LeEco/LeTV

First, enable Teams to run at startup:

  1. Open the Settings app.
  2. Press Permissions.
  3. Press Manage Auto Launch. If you have enabled other apps to auto-launch, you’ll see You’ve enabled [x] apps to auto launch.
  4. Toggle Teams to enable it.

Finally, list Teams as a protected app:

  1. Open the Settings app.
  2. Click Battery, then tap Power saving management.
  3. Press App Protection.
  4. Toggle Teams to enable it.

Note: If you have turned on Lock Screen Cleanup and Ultra Long Standby during Sleep, you need to disable them to allow Teams notifications.

Lenovo

Turn on the auto-start setting for Teams:

  1. Open the Settings app.
  2. Press Power Manager.
  3. Press  Background app management.
  4. Toggle Teams to Allow auto-start.

OnePlus (Android 7.0 and earlier)

Make sure that Teams is set to auto-launch:

  1. Open the Settings app.
  2. Press Apps.
  3. Press the gear icon Settings button in the top right.
  4. Pick App AutoLaunch.
  5. Toggle Teams to enable it.

OnePlus (Android 8.0 and later)

First, make sure that app storage is set to clear normally:

  1. Open the Settings app.
  2. Press Advanced.
  3. Press Recent apps management.
  4. Check that Normal clear is enabled.

Second, exclude Teams from battery optimization:

  1. Open the Settings app.
  2. Press Battery > Battery Optimisation.
  3. Press Apps not optimised and press All apps.
  4. Find Teams and make sure it’s set to Don’t optimise.

OnePlus 3

Adjust your battery optimization to allow notifications from Teams when it’s running in the background:

  1. Open the Settings app.
  2. Press Battery.
  3. Choose Battery Optimisation.
  4. Touch More options More options button in the top right.
  5. Tap Advanced Optimisation.
  6. Switch Teams to off.

OPPO

First, list Teams as a protected app:

  1. Open the Settings app.
  2. Touch Advanced Settings > Battery Manager > Protected Apps.
  3. Switch Teams to enable protection.

Next, ignore battery optimisation for Teams:

  1. Open the Settings app.
  2. Select Apps > Advanced.
  3. Press Ignore Battery Optimisations.
  4. Switch Teams to ignore optimisation.

Finally, enable notifications from Teams:

  1. Open the Settings app.
  2. Touch Notification Panel & Status Bar > Notification Center.
  3. Locate Teams and activate allow notifications and priority display.

Samsung

First, prioritise notifications from Teams.

  1. Open the Settings app.
  2. Touch Apps.
  3. Press Teams.
  4. Below App Setting, tap Notifications.
  5. Turn on Set as priority.

Then, exclude Teams from battery optimisation.

  1. Open the Settings app.
  2. Touch Device management.
  3. Press Battery.
  4. Touch Unmonitored apps.
  5. Apped Teams to the list.

Xiaomi

Confirm that Teams has permission to auto-start:

  1. Open the Security app.
  2. Touch Permissions > Autostart.
  3. Switch Teams to enable it.

Leave a Reply

%d bloggers like this: